What to Expect

As a new client of our Veterinary Hospital in Vancouver, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.  Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. A Veterinary Technician may help the veterinarian with procedures or treatments that may be necessary and will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up.

We are excited to meet you and your human and animal family members!